[ZDiscovery] is clean and easy to use, very user-friendly. It keeps track of and allows reporting on numerous different aspects of the ediscovery. Many of our employees have had a difficult time with other products that appear “messy,” but ZDiscovery is a simpler approach that is easier for many to understand and use.
The initial business problem we needed to solve was automation and standardization of legal hold and preservation notices. Having an audit trail of acknowledgment of the legal hold has been very beneficial. Our experience with Zapproved has been very positive from the software solution as well as the people at Zapproved. Very knowledgeable, professional, friendly and responsive to requests for training, assistance, and very good at listening and implementing suggestions from their user community.
There are times I need to find legal holds that relate to each other, or have the same custodians, or how many holds are under one custodian’s name, and [ZDiscovery] can do this. The reporting options are amazing. I really feel this is the key to the software. The fact that I can pull a hold report personalized to me with extreme detail showing all custodians, issue date, etc. is so helpful in a sanity check for me. This helps me to stay in-check with all my legal holds.